Every carer is directly employed - by us

Every single one of our carers is a direct employee of Healthcare Support. 

Why is this important? It means we can ensure that each of our carers is delivering care to our high standards and that they are each fully supported in their roles.

As direct employees, we manage each carer’s pay and benefits, including their holiday pay, pension contributions, overtime and travel expenses. Each of them has an assigned line manager and mentor, someone to go to with concerns or if they need extra support.

We believe in supporting our carers so they can support you. We’re available 24/7 if they need extra help through our dedicated carer helpline, and our extensive team of home care managers and clinical specialists are also on-hand with additional expertise.